NewDay USA announced the launch of its Admiral Certification program, describing it as a first-of-its-kind national credential for real estate agents who serve Veterans and Service Members looking to buy a home using loans backed by the U.S. Department of Veterans Affairs (VA).
The company initiated the program as a means of addressing unseen bias and outdated misconceptions veterans and service members face with respect to the VA Home Loan benefit, according to a press release.
From agents discouraging sellers from accepting their offers to confusion over eligibility and financing, these misconceptions have “delayed or indefinitely deferred homeownership for our nation’s heroes.”
The Admiral Certification Program was created to change that. By educating, vetting and certifying real estate agents, NewDay USA aims to ensure that every Veteran and Service Member has access to an agent who understands their unique needs, advocates for their interests, and delivers a confident, streamlined homebuying experience.
“NewDay’s new certification program for real estate agents reflects our commitment to honoring the service of our nation’s heroes,” said Admiral Thomas C. Lynch, USN (Ret.), executive chairman of NewDay USA, in the release. “We’re proud to create a trusted network of professionals who share our dedication to serving Veterans and Service Members with excellence and integrity.”
With automatic delegated authority from the VA, NewDay also will work to ensure that Veterans and Service Members receive full credit and income approvals prior to beginning the process of searching for a home. Underwriters designated by NewDay USA are staffed seven days a week to provide loan approvals in an hour or less. This means customers can compete like cash buyers and close in as few as 15 days.
The program establishes a network of trusted agents who understand the unique aspects of the VA Home Loan benefit, share the Admiral’s mission to put one million Veterans in homes, and are equipped to deliver exceptional service to military families. Agents who meet all required criteria will be deemed “Admiral-Certified.”
Certified agents will gain access to a network of pre-qualified NewDay Home borrowers, exclusive product resources, co-branded marketing materials, and listing in the “Admiral Network” directory – a trusted national referral hub for Veterans.
“The Admiral Certification raises the bar for real-estate professionals serving military families,” NewDay USA CEO said Rob Posner said in the release. “It ensures agents have the knowledge and confidence to guide Veterans through every step of the process and deliver the kind of service their sacrifice deserves – so every Veteran and Service Member has the opportunity to achieve the American Dream.”
The structured certification process ensures that participants demonstrate both professional excellence and a deep commitment to servicing the military community.
These criteria include:
- Veteran feedback: NewDay USA requires that agents are reviewed and rated by the Veterans they serve, showcasing strong testimonials and a proven record of exceptional service.
- Industry experience: All agents must have a record of demonstrated success and professionalism in residential real estate.
- Verification of licensing: NewDay USA will ensure that every Admiral-Certified agent has an active state real estate license and is confirmed to be in good standing.
- Association with a brokerage: NewDay USA will verify that every agent has a brokerage affiliation so that we know our buyers are in good hands.
- Years of experience: Agents must meet a minimum of two years of experience and proven market expertise.
Additionally, as part of the training and certification process, Admiral-Certified agents will participate in multiple training modules, tailored to ensure that they are able to best meet the needs of Veterans and Service Members. They must also pass an examination and will undergo ongoing trainings to ensure mastery of both the NewDay Home offering and the VA Home Loan benefit, among other key areas of importance for our buyers.