The 2019 National Settlement Services Summit (NS3) will be coming to Phoenix from June 18-20, and in the session titled “Partners Working Together,” panelists will discuss ways to increase and improve collaboration throughout the real estate transaction.
Christopher Gulotta, founding principal of the Gulotta Grabiner Law Group, PLLC, and founder/CEO of Real Estate Data Shield, will serve as the lead panelist for this presentation.
“We’re going to identify for the audience those most critical pain points in the settlement process and discuss how we can collectively work together to improve the overall process,” Gulotta said. “Part of the focus of the session will be for the panel to identify ways to better work together through these pain points and to deliver a better collective customer experience, improve efficiencies, and to improve the experience in terms of minimizing post-closing suspense errors.”
The panel consists of Michael “Frenchy” IlesCremieux, division president, Richmond American Homes Phoenix Division; Lloyd Fox, owner and founder of Long Realty The FOX Group; and Penny Read, senior vice president – strategic engagement and financial reform, Wells Fargo Home Lending.
Gulotta plans to challenge them to bring to everyone’s attention to how everything evolves in business, especially consumer expectations. And in that context, how the mortgage, finance, and title/settlement process can evolve to best meet these changes.
The panel also will suggest where they see things going, including a discussion of three fundamental components impacting settlements: innovation, technology and risk/compliance. These are the three critical triggers for agents for change, Gulotta says.
“Each one of these partners, presenters, has their own perspective,” Gulotta said. “The title and settlement agents would prefer if the lenders and regulators would make the process easier for them; both logistically and economically. Lenders want to know that their vendors are fully compliant, will minimize any identified risks (particularly privacy and wire fraud) and that the customer won’t file a complaint. Of course, all parties want the transaction to close as quickly, smoothly and as inexpensively as possible.
“We’re hoping to take historic, competing concerns amongst the mortgage finance stakeholders, and move them towards a transactional alignment in a way that is a win-win for all,” he added. “How can we turn historic pain points into lemonade?”
Gulotta is planning for a very interactive presentation with as much audience participation as possible. Anything the panel may not have thought to bring up that would be of interest to the attendees assembled, he says the audience is more than welcome to enter those thoughts/concerns into the conversation.
“October Research has done a fantastic job bringing both lender and regulator involvement into the conference, that is one very critical distinction that separates NS3 from other conferences like this,” Gulotta said. “The other important distinction is that October Research’s NS3 event offers an independence and a clarity that is unique in the real estate community.”
For more information on the 2019 NS3, including the agenda and a list of speakers, click here. You can register for NS3 online or click here to get information on how to register via mail, fax or phone.