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Consumer complaints, the CFPB and you (Part 2)
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Banking, Consumer Protection, Nonbank Financial
Tuesday, May 20, 2014
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Consumers are becoming increasingly comfortable with submitting complaints to the Consumer Financial Protection Bureau, and while industry participants may take steps to keep issues from escalating to the bureau, CFPB complaints are a fact of life for many midsize and large institutions. In part two of this series, you will get an inside view of complaint handling at two firms, as well as best practices for structuring a complaint policy aimed at identifying and correcting issues.
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