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Consumer complaints, the CFPB and you (Part 1)
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Banking, Consumer Protection, Nonbank Financial
Friday, May 16, 2014
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Consumer complaints are important to the Consumer Financial Protection Bureau, and that means they’re important to supervised industry participants. In part one of this series on handling consumer complaints, you will learn about the CFPB’s interest in this area and about steps smaller firms should consider as they work to keep complaints from escalating to the bureau.
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