Infosys will collaborate with Frost Bank to provide “strategic business consulting and digital capabilities” to enable the bank to offer mortgage loans along with its other products.
“Offering mortgage loans along with our other consumer loan products is integral to meeting our customers’ evolving needs and bringing the Frost experience to more Texans,” Frost Bank Chairman and CEO Phil Green said in a release. “Working with a world-class company like Infosys will allow us to be involved in the entire process from start to finish and bring our industry-leading customer service experience to mortgages.”
Infosys will help design the bank’s mortgage loan process from origination to servicing. It also will design the end-customer experience and select the most effective technology platform to run and manage operations.
The two companies said they will work together “to create a human-centric, digital-first approach to customer mortgage loans that delivers superior borrower experience along with cutting-edge efficiency of operations.”
Infosys said its access to global best practices and innovations will assist the implementation of the new product and with streamlining the mortgage value chain for Frost Bank.
“At Infosys, we have built strong capabilities in transforming mortgage businesses by providing our clients with unique solutions that meet their customers’ expectations of speed, transparency, convenience, and personalization,” Infosys President Mohit Joshi said. “Our collaboration with Frost Bank sets the stage for a new era of mortgage services, and we are excited to bring to this engagement our collective expertise.”