As Wells Fargo continues to deal with the aftermath of the 2016 Consumer Financial Protection Bureau (CFPB) investigation into the creation of millions of phony customer accounts, the bureau now is investigating the ramifications of the bank’s actions preventing customers from accessing accounts because of suspected fraud.
Customers have reported numerous instances to the CFPB complaint database where the company froze or closed customer accounts after suspecting they may have been compromised.
Read on to find out details about the circumstances that led to some of the complaints and what led the bureau to start an investigation.