Dark Matter
Technologies, a mortgage origination software provider, recently appointed
industry veteran Tony Fox to be its chief of client engagement.
Following Black
Knight’s September 2023 acquisition by ICE Mortgage Technology, Fox led the company’s
enterprise client management operations, according to a press release. Fox led the account management team
for the origination technology performance group Black Knight for five years before
the company was acquired by ICE.
Prior to joining
Black Knight, Fox spent four years as the director of technology and business
intelligence at 1st Priority Mortgage. He also brings experience through his
former role as a technology consultant, as well as diverse sales and operations
experience from his seven years with M&T Bank.
“We are
immensely delighted to welcome Tony to our team, stepping into a role where his
expertise and exceptional performance are already well-established,” Dark
Matter CEO Rich Gagliano said in the release. “It's hard to think of a more
important role than making sure the clients have a voice, that we’re listening
to what they need, and deliver products and services in line with those needs.”
As Dark
Matter’s chief of client engagement, Fox is responsible for directing the
company’s account management and client success teams and will report to Sean
Dugan, chief revenue officer at Dark Matter.
“Adding Tony to
an already deep bench underscores our commitment that client communication is a
two-way street,” Dugan added. “From our user forums to one-on-one meetings, we
have a variety of channels for clients to reach out to us, and Tony will be the
one shepherding those interactions and making sure our clients’ voices are
heard and acted upon.”
Fox earned his
bachelor's degree in math and economics from the University at Buffalo and his
Master of Business Administration from Canisius College and is pursuing
Certified Mortgage Banker and Accredited Mortgage Professional designations
through the Mortgage Bankers Association and is on track to complete both in
2024.
“I am thrilled
to join Dark Matter and continue to work with a tremendous team and clients
that I’ve known for years,” Fox said. “At Dark Matter, we’re on a mission to
improve the mortgage process and optimize the workflow for lenders and their
customers. I’m proud and grateful to be part of this vision for the mortgage
market, and I couldn’t have found a better fit to continue my commitment to
this industry.”