Mr. Cooper announced the promotion of Chris Marshall from vice chairman to president, with operating responsibility for the originations and servicing segments and key business functions such as technology and digital transformation.
Marshall also will continue with his existing duties pending the appointment of a new chief financial officer.
“Having demonstrated the resilience of our company and our people during the challenges of the pandemic, we are now ready to move forward with the next chapter in our growth story,” Mr. Cooper Chairman and CEO Jay Bray said in a release. “We believe we have the operational strength, innovative spirit, and financial discipline to play an even larger role in the U.S. housing and mortgage market. In this regard, we believe we can grow our servicing portfolio to $1 trillion, while delivering excellent service to our customers and investors, generating consistent returns on equity and cashflow, and providing a great working environment for our teammates.
“With his long track record at major financial institutions, and the contributions he’s made at Mr. Cooper over the last two and a half years, Chris is the right person to lead the business units forward towards this goal.”
Marshall joined Mr. Cooper in 2019 and has been influential in reshaping the company’s financial function, strengthening its balance sheet, and driving higher financial performance. Prior to joining the company, he held positions at Bank of America, Fifth Third Bancorp, and Ally Bank. He also was the co-founder and chief financial officer of Capital Bank Financial Corp.
“I am totally committed to our core mission of helping customers achieve their homeownership dreams and believe that this mission offers an exciting growth opportunity for Mr. Cooper and our teammates,” Marshall said.
Mr. Cooper also announced chief operating officer Tony Ebers resigned to pursue other opportunities.
“Since joining our team nearly six years ago, Tony Ebers has had a tremendous impact on the organization, driving the growth of our originations business, improving efficiencies in servicing, and leading multiple transactions, while positioning himself as a fierce advocate for our cultural transformation,” Bray said. “I join the board, executive team, and teammates at all levels of the organization in thanking him for his service to the company and wishing him the best in his next steps.”