Saying that the Consumer Financial Protection Bureau’s (CFPB) Consumer Complaint Database is not the “end-all be-all” for spotting certain trends in the financial marketplace, Director Kathy Kraninger recently explained to Yahoo Finance why she believes the database’s role has been overstated.
Kraninger asserted that the database should be viewed as a “later resort” for consumers after they have exhausted other avenues for resolving complaints directly with the companies with whom they’ve done business.
Get more details about Kraninger’s comments regarding the database.