SocialSurvey named mortgage lender Embrace Home Loans first-place in customer satisfaction in its Top Mortgage Companies rankings. The rankings were based on customer satisfaction data among nearly 200 mortgage companies nationwide, according to a press release.
SocialSurvey sent out thousands of surveys to customers who closed transactions with Embrace Home Loans in 2018, and with an impressive 62 percent of customers completing the survey, Embrace's loan officers averaged nearly 4.9 out of a possible 5-star review combined.
In addition, nine Embrace loan officers ranked among Social Survey’s Top 250 Originators out of over 30,000 loan originators. That includesSenior Loan Officer Frank Virga, based out of the Hauppauge, N.Y. branch, who ranked among the Top 10 Originators.
“Embrace is delighted with all of the great customer feedback on Frank and our loan originators across the country,” Embrace Home Loans Vice President, Director of Customer Experience, Meghan Handy said in the release. “As consumers increasingly research mortgage lenders and specific loan officers online, the top reviews we receive are a true testament to the superior customer service Embrace and our originators provide.”
Virga currently has a 4.94-star rating and 262 completed customer reviews.
“I’m thrilled to rank among the Top 10 loan originators in the country,” Virga said. “I work hard to give my customers a smooth and pleasant mortgage experience, which is reflected in the great reviews I receive. Customers know they can put their trust in me.”
The Embrace loan officers who made the Top Originators list are:
Frank Virga (Top 10 Originator) - Hauppauge, N.Y. branch
Patrick Holland – Fairfax, Va. branch
Richard Williams - Maitland, Fla. branch
Brian Woltman - Basking Ridge, N.J. branch
Dawn Ryan - Middletown, R.I. corporate
Gabe Fortmann - Frederick, Md. branch
Joey Reid - Mobile, Ala. branch
Jason Cook - Ocean City, Md. branch
Bob Beck - Middletown, R.I. corporate