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CFPB explores consumer feedback on complaint resolution
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Consumer Protection
Thursday, August 4, 2016
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The Consumer Financial Protection Bureau (CFPB) is soliciting comment on a proposal to add a survey for consumers to the Consumer Complaint Database. The survey would allow consumers to provide feedback and ratings on how companies resolved their complaint. The CFPB says feedback would be shared with the company “to inform its complaint handling” and help the bureau supervise companies and monitor the market. Read on for the details.
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