The promise of automation and self-service capabilities will become reality over the next three years, Wells Fargo CEO Tim Sloan told team members in a companywide town hall meeting, and that is expected to lead to fewer employees at the company.
Sloan told staff in the bi-monthly town hall that the company expects to see a decline in headcount of 5 to 10 percent within the next three years as customer preferences change.
Read on for details from Sloan’s address to staff and the impact of future plans.