In its latest Borrower and Lender Insights survey, ICE Mortgage Technology found the pandemic has changed the way consumers utilize technology and caused lenders to reevaluate their technology partners.
“Last year brought our industry a perfect storm,” ICE Mortgage President Joe Tyrrell said. “You not only had COVID, which required lenders to shift to virtual workforces, but you also had to conduct business in a safe and socially distanced way with borrowers; at the same time, we were experiencing a historical increase in loan volume.”
For more details from the survey, read on.