Navy Federal Credit Union was named a leader in four of six categories on Javelin’s 2018 online banking scorecard, highlighting a range of features and functionality.
Those four categories, as listed in a press release, are:
- Ease of use: Meaning the company was recognized for providing a simple, intuitive, “get-it-done” experience;
- Security empowerment: For building a sense of confidence and control;
- Financial fitness: For empowering customers with personal insight, advice and tools; and
- Money movement: For making payments, deposits and transfers seamless and secure.
“We’re always looking for ways to improve our online banking experience,” Navy Federal Credit Union Digital Channels Vice President Tim Day said in the release. “It all comes down to what our members want. We know they value ease of use and control, so we give them the tools and resources they need to make smart decisions.”
The credit union’s members have access to everything from financial calculators and education, to account and card protection services through online banking.
The scorecard measures user satisfaction with online banking at the top 28 U.S. financial institutions by deposit size. In its third year, Javelin’s online banking scorecard has consistently ranked Navy Federal as a leader in multiple categories.
Earlier this year, Forrester Research named Navy Federal “Best-in-Class” Brand for Customer Experience, and KPMG ranked Navy Federal as No. 1 in Customer Experience Excellence.