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Black Knight extends client engagement tool to mortgage, home equity lenders

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Industry Spotlight
Friday, December 22, 2017

Black Knight, Inc., a provider of integrated software, data and analytics solutions that facilitate and automate many of the business processes across the homeownership life cycle, recently announced it has extended the Homebot client engagement tool to mortgage and home equity lenders.

The application is offered through a strategic alliance between Black Knight and Homebot, a fast-growing, privately held fintech company located in Denver. With the solution, lenders are able to continuously engage their client base – and enhance their borrower retention efforts – by providing valuable, actionable data on how to make smart home finance decisions to increase wealth, the company said in a press release.

Leveraging Black Knight’s nationwide, industry-leading property database and advanced analytics, the application delivers a highly personalized monthly report that helps homeowners understand when to refinance, draw a credit line, consider an investment property and more. The report is branded to the lender and includes such data as the homeowner’s current property value, available equity, potential property-investment income, and purchasing power for trading up to a new home – all in a clear, easy-to-understand format.

Throughout the application, homeowners can easily connect to their lender for more information, resulting in a powerful client engagement tool. Additionally, the homeowner can share the application with friends and family – so they can also receive personalized reports, generating more potential leads for lenders.

“Homebot offers an affordable, automated and cutting-edge mobile tool that helps lenders re-engage their clients after a loan has closed,” Black Knight Data and Analytics Group Executive and President Kevin Coop said in the release. “The solution, which helps support borrower retention, draws from Black Knight’s comprehensive repository of property and mortgage data, and applies advanced analytics, including our automated valuation models. Lenders use the Homebot solution to deliver reliable, timely and customized wealth-building information to consumers and strengthen their relationships with them.”

Black Knight recently announced the solution’s availability to real estate brokers and agents. With this solution, Homebot enables lenders to increase their leads by collaborating with real estate professionals. The system allows for co-branding, so a real estate agent’s buyers and sellers can connect directly with the lender.

The solution leverages cutting-edge technology, including bots – small pieces of computer code that automatically gather data and distill it in an easy-to-consume format. It is easy for lenders to use – there is nothing to configure or maintain, and they can quickly load their client database. And, it delivers a contemporary, mobile-centric experience to homeowners, who can access and view the report on the device of their choice: smartphone, tablet or desktop. 

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