STRATMOR Group recently launched its 2018 Technology Insight Survey, an independent technology survey designed to give a voice to mortgage executives about their experiences with technology. STRATMOR is seeking input from lenders nationwide for the survey, according to a company press release.
“Our goal in conducting this technology survey is to offer lenders much needed, non-vendor-provided data on the technology at work in the mortgage marketplace,” STRATMOR Senior Partner Garth Graham said in the release. “We are collecting data on a wide range of systems that will give us insight into the technology experiences of our industry, and as an independent third-party, STRATMOR is uniquely positioned to gather, analyze and present this data to the industry.”
This is the fourth year that STRATMOR has conducted the Technology Insight Survey and published the results in a comprehensive study report. The updated and expanded 2018 survey gathers information and observations across the full tech stack and includes new questions on digital mortgages, customer satisfaction tools, loan origination system (LOS) solutions, closing and collaboration tools and other technology solutions. Participants are to answer questions about the systems they are using, how satisfactory the system is for them and how well it delivers on specific functionality.
Systems covered in the survey include:
- Lead Management / CRM
- Point of Sales (POS)
- Pricing and Product Engine (PPE)
- Loan Origination System (LOS)
- Document Preparation
- Closing Collaboration
- Fees
- Production Pipeline Hedging Vendor
- Servicing
- Customer Satisfaction Survey
The survey takes about 30 minutes to complete.
Participants in the survey receive a free market analysis report for taking the survey and can purchase the full report at discounted price. The 2017 comprehensive report contained detailed feedback, including comparative information on a dozen of the most popular loan origination systems, functionality assessments for key ancillary systems, vendor support, adoption of Digital Mortgage technology, opinions on cybersecurity and considerations of the Consumer Direct Channel.