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2020 SHARP winners announced

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Financial Stability
Monday, February 22, 2021
Freddie Mac announced the winners of its 2020 Servicer Honors and Rewards Program (SHARP). The program is a part of Freddie Mac’s “Reimagining Servicing” effort, which works to “transform the servicing landscape while focusing on outstanding customer service and positive efforts to prevent and alleviate loan delinquencies.”

Through SHARP, Freddie Mac annually recognizes mortgage loan servicers for their superior servicing portfolio performance.

“Our servicers’ dedication to assisting borrowers with mortgage relief options over the past year has helped hundreds of thousands of families keep their homes during the pandemic,” Bill Maguire, Freddie Mac vice president of single-family servicing management, said in a release. “This is particularly commendable as the pandemic continues to weigh heavily on so many Americans.”

Servicers that have more than 20,000 Freddie Mac master-serviced loans are automatically enrolled in SHARP. The rewards program is based on a servicer’s servicer success scorecard ranking. The 2020 winners are:

  • Clients servicing 200,000 or more Freddie Mac mortgages
    • Gold: PNC Bank
    • Silver: New Residential Mortgage LLC
    • Bronze: J.P. Morgan Chase Bank
  • Clients servicing between 75,000 and 199,999 Freddie Mac mortgages
    • Gold: PennyMac Corp.
    • Silver: Amerihome Mortgage Company, LLC
    • Bronze: PHH Mortgage Corp.
  • Clients servicing between 20,000 and 74,999 Freddie Mac mortgages
    • Gold: PrimeLending A Plains Capital Co.
    • Silver: CMG Mortgage, Inc
    • Bronze: Specialized Loan Servicing, LLC

“We’re committed to helping struggling homeowners until we are through this crisis and they are back on their feet,” Maguire said. “Beyond sustainable homeownership, the SHARP awards also represent quality servicing and risk management – and we’re excited to recognize the success of our clients.”

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COVID-19-related loan flexibilities extended, others to expire
Evergreen Home Loans shifts all loan servicing in-house


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