Contrary to previous indications floated by her processor, Consumer Financial Protection Bureau (CFPB) Director Kathy Kraninger has said that the bureau will continue to keep its Consumer Complaint Database publicly accessible and is planning to roll out a series of enhancements to the online website consumers use to submit complaints.
Many industry advocates have taken issue with the lack of vetting the information published in the database undergoes to ensure accuracy, fearing that companies could suffer unfair scrutiny as a result.
Find out more details about the planned database changes.