NewDay USA, a national VA mortgage lender, recently announced the hiring of Gaurav Bhatia as its new chief digital officer and Michael Greenwood as senior vice president of mortgage servicing, according to a pair of company press releases.
More on Bhatia
Bhatia brings more than 15 years of experience integrating online and traditional marketing to create successful strategies for new customer acquisitions, as well as leveraging data, technology and marketing across industries in banking, finance and travel, according to one release. Most recently, Bhatia was vice president of digital strategy and helped grow digital capabilities and membership for AARP. He has held senior leadership positions at several other large companies, including Capital One and Sabre Holdings.
“Gaurav is truly a pioneer in his field,” NewDay CEO Rob Posner said in the release. “He has come to build our digital and membership capabilities to help military veterans access, and learn about their VA benefits. We are very pleased to have him join our executive team.”
“NewDay USA has long been an industry leader in using sophisticated data analytics and information technology to identify veteran families that could benefit from their assistance. In joining NewDay, the company tries to say ‘yes’ to military families as the rest of the industry says no to them,” Bhatia said. “To be a part of this team is truly a great honor.”
More on Greenwood
Greenwood has 30 years of experience in the mortgage business, including servicing, production support and portfolio acquisitions as well as end-to-end, high-touch customer service, according to a release. Most recently, he was an executive vice president and mortgage loan servicing manager at PNC Bank. Prior to PNC, Greenwood worked for Assurant Specialty Properties, managing one of their outsourcing centers, and was a senior vice president and director of operations and servicing at Huntington National Bank, assisting in the development and implementation of new regulatory issues and customer service initiatives.
“Mike is an innovator in mortgage servicing, and he will be a great addition to the NewDay USA team as we build our membership and servicing capabilities to continue our mission of helping veterans and their families take advantage of their valuable VA mortgage benefit,” Posner said.
“Joining a growing company like NewDay USA, especially one whose mission is to help veterans achieve their financial goals and get back on the road to savings, is extremely rewarding,” Greenwood said. “My experience in the mortgage business is perfectly aligned with NewDay’s belief in building a culture that focuses on improving the customer experience and ensuring industry leading efficiency.”